1. Information about us

1.1 http://www.annaluisainteriors.co.uk is a site operated by Anna Louisa Interiors Limited. We are a registered company in England and our main trading address is Anna Louisa Interiors Limited, 103 West Street, Farnham, Surrey, GU9 7EN. You can email us at annalouisa.interiors@gmail.com.

2. Service availability

2.1 Our site is intended for use by people resident in the UK.

3. Your status

3.1 By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts
  • you are at least 18 years old
  • you are resident in the UK; and
  • you are accessing our site from the UK

4. How the contract is formed between you and us

4.1 After placing an order, you will receive an e-mail from us confirming your order has been accepted. The contract between us will only be formed when we send you this email.

4.2 The contract will relate only to those products whose order we have confirmed. We will not be obliged to supply any other products which may have been part of your order until the order of such products has been confirmed in a separate email.

5. Consumer rights

5.1 This section applies only to individuals who order from us. It does not apply to business or commercial customers or those individuals who purchase a product for business or commercial use.

5.2 If you are contracting as a consumer, you may cancel a contract at any time within 14 days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Refunds and Returns Policy. The exception to this is if you have ordered a bespoke product.

5.3 To cancel a contract, you must inform us in writing or by email or by telephone. In addition, the products must be in the same condition in which you received them. You have a legal obligation to take reasonable care of the products while they are in your possession.

5.4 This provision does not affect your statutory rights.

6. Products and services

6.1 All descriptions of the products on our site are correct at the time of publication on our site. We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.

6.2 The measurements of the products are as accurate as possible, but are nevertheless approximate.

6.3 Due to the nature of materials used, shade variation can occur between different batches.

6.4 It is your responsibility to check that all details on the order form are correct, including the exact specifications of the products and delivery details.

6.5 Our products are intended solely for domestic use in the UK and we give no guarantee or undertakings in respect of the use of our products for commercial purposes.

6.6 Stock availability and delivery dates provided on the website and subsequently communicated in any form are estimates and cannot be guaranteed.

7. Delivery

7.1 Either we or our nominated delivery partner will contact you to notify you when your products are available and will arrange a date for delivery to the address specified by you.

7.2 Either we or our nominated delivery partner will deliver your products to any UK mainland address. The charges will vary, but will be indicated when you place your order. We reserve the right to require proof of identification from you when making a delivery to you.

7.3 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay.

8. Guarantees

8.1 These guarantees fo not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage, damage by animals or theft.

8.2 In the event of a claim under guarantee occurring, please email us at annalouisa.interiors@gmail.com giving your order number, your address, contact details with accompanying photos if requested. We will then notify you whether the claim is valid within a reasonable period of time.

8.3 In the event of an accepted claim you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund.

8.4 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. This does not affect your statutory rights.

8.5 Our guarantees are limited to goods sold and retained in mainland United Kingdom and used solely in private residences and not in commercial or rental properties.

9. Risk and title

9.1 The products will be at your risk from the time of delivery.

9.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

10. Price and payment

10.1 The price of any products will be as quoted on our site from time to time, except in cases of obvious error.

10.2 These prices include VAT but exclude any delivery costs which will be added to the total amount due.

10.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you and order confirmation.

10.4 Our site contains a number of products and it is always possible that, despite our best efforts, some of our products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

10.5 We are under no obligation to provide the product to you at the incorrect price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have been recognised by you as a mis-pricing.

10.6 Payment for all products may be made by credit or debit card. We accept all major debit and credit cards.

10.7 Products cannot be delivered until full payment has been received.

11. Our refunds and returns policy

11.1 When you return a product to us:

  • (a) because you have cancelled the contract between us within the 14 day period, we will process the refund as soon as possible. In this case, we will refund the price of the product in full provided that there is no evidence of use. We will also refund the delivery charge for delivering to you if the entire order is returned and the delivery charge of returning your product.

(b) for any other reason, we will examine the returned product and notify you of your refund via email. Products returned due to defect will be refunded fully and delivery of your order to you will only be refunded if the entire order is being returned. We will also refund the cost of returning your products.

11.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11.3 The terms and condition outlined in 11.1(a) do not apply to any defect arising from:

  • Wear and tear
  • damage through wilful neglect, poor storage conditions or misuse
  • Damage due to fire, smoke or infestation by animals
  • Repairs made by third parties not authorised by Anna Louisa Interiors

12. Our liability

12.1 We warrant to you that any product purchased from us through our site is of satisfactory quality and fit for the purposes which products of the kind are commonly supplied.

12.2 Our liability for losses you suffer as a result of us breaking this contract is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement.

12.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.

13.1 Our right to vary these terms and conditions

13.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions.

13.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies is required to be made by law.

14. Law and jurisdiction

14.1 Contracts for the purchase of products through our site will be governed by English law. Any dispute shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.